Product Warranty

Our Commitment

Every scale, indicator, load cell, cable, and kit we supply is built and selected to hold up to real farm conditions. Should a covered product prove defective within its applicable warranty period, Central City Scale will — at its option — repair it, replace it, or issue credit. Warranty coverage and the applicable period depend on the product and its purchase documentation; for components manufactured by other suppliers, the manufacturer's own warranty applies alongside ours, and where terms differ, the coverage more favorable to the customer governs.

Because coverage varies by product, the best first step is always a phone call. We'll look up your product and purchase, tell you exactly what applies, and get a claim moving the same day where we can.

How to Start a Warranty Claim

1. Call or email Central City Scale as soon as you notice the problem — the sooner we hear, the more we can do.
2. Have your proof of purchase handy (invoice number and date) and a short description of what's happening.
3. We'll review the details, confirm the coverage that applies to your product, and issue a Return Authorization if the item needs to come back.
4. We inspect the item and then repair, replace, or credit it as the warranty provides.

What the Warranty Doesn't Cover

Like any warranty, ours covers defects in materials and workmanship — not damage from misuse, accident, improper installation or maintenance, unauthorized modification or repair, normal wear, or events outside normal agricultural use. Coverage is not transferable, and all claims are subject to inspection and to Central City Scale's determination.